January 31

Phone Interview Tips – #32: Good Telephone Communication Tips

Finding a Job, Getting Hired, Interviewing Skills and Tips, Job Interview Advice, Job Interview Questions and Answers, Job Interview Skills, Job Search, Job Search Success, Job Search Tips, Jobseekers, Phone Interview Questions, Phone Interview Tips, Phone Interviews

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Phone Interview Tips Series

Table of Contents

Phone Interview Tips 1-10
  1. Phone Interview Tip #1 -- Check Your Voicemail Greeting

  2. Phone Interview Tip #2 -- The Best Time to Set Up Your Call

  3. Phone Interview Tip #3 -- Where’s the Best Place for a Phone Interview?

  4. Phone Interview Tip #4 -- How To Keep Your Focus

  5. Phone Interview Tip #5 -- How to Build Your Confidence

  6. Phone Interview Tip #6 -- How to Project Enthusiasm

  7. Phone Interview Tip #7 -- Use Cheat Sheets

  8. Phone Interview Tip #8 -- Research the Interviewer

  9. Phone Interview Tip #9 -- Research the Company

  10. Phone Interview Tip #10 -- Prepare Answers to Common Phone Interview Questions

Phone Interview Tips 11-20
  1. Phone Interview Tip #11 -- Practice Your Phone Interview

  2. Phone Interview Tip #12 -- How to Hit Your Phone Interview Goals

  3. Phone Interview Tip #13 -- The Best Phone for Your Interview

  4. Phone Interview Tip #14 -- Your Phone Interview Voice

  5. Phone Interview Tip #15 -- How to Give the Interviewer What They’re Looking For

  6. Phone Interview Tip #16 -- How to Project the Right Image Over the Phone

  7. Phone Interview Tip #17 -- Help Them Qualify You for the Face-to-Face Interview

  8. Phone Interview Tip #18 -- Speak the Right Body Language (Yes, Even On the Phone)

  9. Phone Interview Tip #19 -- Secret Tricks to Phone Interview Success

  10. Phone Interview Tip #20 -- Ask Questions

Phone Interview Tips 21-30
  1. Phone Interview Tip #21 -- How to Listen Well

  2. Phone Interview Tip #22 -- Don’t Talk Too Much

  3. Phone Interview Tip #23 -- Watch Your Language

  4. Phone Interview Tip #24 -- Phone Interview Etiquette

  5. Phone Interview Tip #25 -- Getting the Face-to-Face Interview

  6. Phone Interview Tip #26 -- How and When to Follow Up

  7. Phone Interview Tip #27 -- Biggest Phone Interview Mistakes

  8. Phone Interview Tip #28 -- Small Phone Interview Mistakes That Cause Big Problems

  9. Phone Interview Tip #29 -- Things You Should Never Say

  10. Phone Interview Tip #30 -- Make a Phone Interview Checklist

Phone Interview Tips 31-37
  1. Phone Interview Tip #31 -- Relax, Be Calm, and Make a Good Impression

  2. Phone Interview Tip #32 -- Good Telephone Communication Tips

  3. Phone Interview Tip #33 -- Typical Phone Interview Questions

  4. Phone Interview Tip #34 -- Thank You Notes

  5. Phone Interview Tip #35 -- The One Question You Should Ask

  6. Phone Interview Tip #36 -- How to Keep Them From Screening You Out

  7. Phone Interview Tip #37 -- How to Prepare for a Phone Interview

Click to expand question sets, then click individual questions to read the article.

Job interviews are all about communication, right?  You will only get the job if you can successfully communicate that you understand the job, that you can do the job, that you will do the job, and that you pose no risk to this person’s continued employment.  (That’s why 30-60-90-day plans are such great job interview tools.)  That requires good, clear communication.

The phone interview is the first step in this communication process—but there’s a problem.  Phone interviews mean that you can’t see the person you’re talking to.  When you can’t see them, your communication suffers.

You have no handy facial expressions or gestures to read, so that cuts a big source of information.  They can’t see you, so your charming personality and winning smile is muffled.  You can’t show them your 30-60-90-day plan or your brag book.  You only have your words and your voice.  So what do you do?  You practice your answers to interview questions, you ask great questions, and you clarify for understanding.

Practice answering interview questions

When an interviewer asks you to talk a little about yourself, does your answer include your best qualities and skills and highlight your fit for the job?  When they say, “Why are you interested in this job?” does your answer show sincere enthusiasm and include a few ways that your skills make you a great fit?  When they say, “Why do you want to leave your current job?” does your answer sound like you are ready to make a positive step forward with them, or does it sound like you are running as fast as you can away from a job you hate?  Practicing your answers ahead of time makes sure that you are hitting the right notes.  Do a practice phone interview with someone so they can evaluate what you sound like.

Ask great questions

Good communication is all about give-and-take.  You don’t want your interview to be an interrogation (they ask…you answer).  You want it to be a conversation.  You can’t have a good conversation if you don’t ask a few questions of your own.   But ask good questions.  Ask questions like, “What does your ideal candidate look like?” or “Why is this position open?” or “What are the biggest challenges going to be?”  All these questions give you information that you can’t get from Google, that will give you a big advantage in this interview and in your face-to-face interview.

Clarify for understanding

If you don’t understand the question, don’t answer it.  Ask what they mean.  Candidates can stick their foot in their mouth really quickly by plowing ahead and answering something they don’t understand because they think they have to.  If there’s any doubt at all, ask.  It won’t hurt you.  It will help you.  All you have to do is say something like, “Do you mean X?” or “Are you referring to Y?” or “Are you asking about ABC?”  You can’t communicate well if you’re not answering the question they asked.

Anything you can do in the interview to make your communication better and more clear is a good thing that will help you get the job.

Ace your interviews! Watch my free webinar on Perfect Interview Answers!

Discover the best interview answers, critical mistakes to avoid, and an interview hack that will seal the deal. Interview for any job with confidence!

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