January 22

Phone Interview Tips – #24: Phone Interview Etiquette

Finding a Job, Getting Hired, Interviewing Skills and Tips, Job Interview Preparation, Job Interview Skills, Job Search, Job Search Success, Job Search Tips, Jobseekers, Phone Interview Questions, Phone Interview Tips, Phone Interviews

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Phone Interview Tips Series

Table of Contents

Phone Interview Tips 1-10
  1. Phone Interview Tip #1 -- Check Your Voicemail Greeting

  2. Phone Interview Tip #2 -- The Best Time to Set Up Your Call

  3. Phone Interview Tip #3 -- Where’s the Best Place for a Phone Interview?

  4. Phone Interview Tip #4 -- How To Keep Your Focus

  5. Phone Interview Tip #5 -- How to Build Your Confidence

  6. Phone Interview Tip #6 -- How to Project Enthusiasm

  7. Phone Interview Tip #7 -- Use Cheat Sheets

  8. Phone Interview Tip #8 -- Research the Interviewer

  9. Phone Interview Tip #9 -- Research the Company

  10. Phone Interview Tip #10 -- Prepare Answers to Common Phone Interview Questions

Phone Interview Tips 11-20
  1. Phone Interview Tip #11 -- Practice Your Phone Interview

  2. Phone Interview Tip #12 -- How to Hit Your Phone Interview Goals

  3. Phone Interview Tip #13 -- The Best Phone for Your Interview

  4. Phone Interview Tip #14 -- Your Phone Interview Voice

  5. Phone Interview Tip #15 -- How to Give the Interviewer What They’re Looking For

  6. Phone Interview Tip #16 -- How to Project the Right Image Over the Phone

  7. Phone Interview Tip #17 -- Help Them Qualify You for the Face-to-Face Interview

  8. Phone Interview Tip #18 -- Speak the Right Body Language (Yes, Even On the Phone)

  9. Phone Interview Tip #19 -- Secret Tricks to Phone Interview Success

  10. Phone Interview Tip #20 -- Ask Questions

Phone Interview Tips 21-30
  1. Phone Interview Tip #21 -- How to Listen Well

  2. Phone Interview Tip #22 -- Don’t Talk Too Much

  3. Phone Interview Tip #23 -- Watch Your Language

  4. Phone Interview Tip #24 -- Phone Interview Etiquette

  5. Phone Interview Tip #25 -- Getting the Face-to-Face Interview

  6. Phone Interview Tip #26 -- How and When to Follow Up

  7. Phone Interview Tip #27 -- Biggest Phone Interview Mistakes

  8. Phone Interview Tip #28 -- Small Phone Interview Mistakes That Cause Big Problems

  9. Phone Interview Tip #29 -- Things You Should Never Say

  10. Phone Interview Tip #30 -- Make a Phone Interview Checklist

Phone Interview Tips 31-37
  1. Phone Interview Tip #31 -- Relax, Be Calm, and Make a Good Impression

  2. Phone Interview Tip #32 -- Good Telephone Communication Tips

  3. Phone Interview Tip #33 -- Typical Phone Interview Questions

  4. Phone Interview Tip #34 -- Thank You Notes

  5. Phone Interview Tip #35 -- The One Question You Should Ask

  6. Phone Interview Tip #36 -- How to Keep Them From Screening You Out

  7. Phone Interview Tip #37 -- How to Prepare for a Phone Interview

Click to expand question sets, then click individual questions to read the article.

In any job interview, it’s important to use your best manners—and telephone interviews are no exception.  Besides your resume, this is their first impression of you.  Make it a great one by being super-polite and professional.  Here’s how:

Set Up Your Space for Quiet

Nothing says “I don’t care about this phone interview” more than having it in a noisy space where you are constantly distracted.  It’s better to put off the call until a later time rather than trying to talk over interruptions.  Make sure you have a quiet space to talk with no distractions.

Address the Interviewer by Name

Make sure you know the name of your interviewer before you speak to them.  Even if you have to call and find out from someone else ahead of time. It’s much nicer to be able to say, “Hi, Mr. Smith” if you can.

Address the Interviewer Formally

Always address the interviewer as “Mr.” or “Ms.” Whatever-their-last-name-is until you are told otherwise.  Until they specifically say, “Please call me John,” you may not address them by their first name.

Don’t Interrupt

No matter how excited you are about the job, it’s rude to interrupt while someone else is speaking.

Don’t Put Them On Speakerphone

Speakerphones detract from the sound quality of the conversation.  And they convey the impression that you really have something more important that you need to be doing right now, so you’re going to do that while you talk.

Respect Their Time

A big way to show that you respect the time of the person you’re speaking with is to be very prepared for this interview.  Research the company before the interview.  Have questions prepared to ask.  Know how you’re going to answer the interview questions most companies typically ask.  And have your resume, as well as all your notes, right in front of you so you can see them easily.  You don’t want to be shuffling papers, looking for something while you’re on the call.  While you’re at it, make sure you have a pen and paper to take notes on during the call.  You will need the notes for later, and you’ll be ready just in case they want you to write something down to look up later.

Ask About the Next Step

Express your interest in the job by asking about what the next step will be.  When will you speak in person about this opportunity?  Don’t wait for them to bring it up.  They might not…maybe they’re waiting for you to do it to see if you want it, or maybe they have a few doubts about you that you need to clear up.  Do not end the call without knowing what happens next.

Send a Thank You Note

Follow up after your phone interview by sending an emailed thank you note to the person you spoke to.   Thank you notes are always the polite thing to do, and they make you stand out from the other candidates.  Why email?  Because it’s faster.  A fast response time is a positive thing.

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Got a big phone interview coming up? Let’s make sure you’re ready with a half-hour of coaching!

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