Answers to behavioral interview questions must be in the form of stories, or examples of things you've done in your career. They are projections from you about how you would handle everyday or stressful situations in this new job, based on how you've handled similar situations before.
To answer behavioral interview questions well, you need to know which questions are likely to be asked, and plan for a story you can tell. Come up with real life examples of how you have excelled in your work. Develop these stories for your behavioral interview.
A great way to organize the stories you come up with is to think about the STAR technique.
Begin with S, the “Situation”, or T, “Task”. Give a little background into the problem you faced and set up the scenario. Provide some details about when and where it took place and some general context as to why it occurred. Explain what the situation required from you and what you decided to do to resolve the issue.
Then comes A for “Action”. Tell them what your options were and which one you took to resolve the situation and explain to the interviewer what role you played in the outcome.
The last letter stands for “Results”. This is where you emphasize the measurable results that wrapped up the situation in your favor. Be very specific about the results you personally achieved, what you learned and how your organization benefited from your part in the resolution.
Walk them through your thought process to show that you are strategic, thoughtful, knowledgeable, can communicate well. How did you approach that situation? What did you think about it? Why did you choose that particular plan of action? How did you implement it? What happened? Did you have to adjust your approach? How did it come out? What did you learn from it? If you had to do it again, would you do it differently, and why?
Here are articles you can read for great answers to 10 behavioral interview questions:
- How to Answer Interview Questions Q17 How do you deal with stressful situations?
- How to Answer Interview Questions Q12 Have you ever had difficulty working with a supervisor or manager?
- How to Answer Interview Questions Q9 Give me a specific example of a time when you had to conform to a policy with which you did not agree.
- How to Answer Interview Questions Q14 How did you deal with the situation the last time your boss chastised you or strongly disagreed with a statement, a plan or a decision you made?
- How to Answer Interview Questions Q11 Have you ever been on a team where someone was not pulling their own weight? How did you handle it?
- How to Answer Interview Questions Q3 Describe a time when your work was criticized and how you handled it.
- How to Answer Interview Questions Q57 What do you consider to be your most significant accomplishment?
- How to Answer Interview Questions - Q36 Situational Response Question: An airplane landed in the parking lot. What would you do?
- How to Answer Interview Questions - Q43 Tell us about a failed project.
- How to Answer Interview Questions - Q60 What do you wish you’d done better?